Legal Policies & Terms

By accessing our services, you consent to be bound by these Terms of Service. We reserve the right to alter or update these terms at any time without prior notice. Your ongoing use of our services signifies your acceptance of any modifications.

Account Suspension/Termination: We maintain the authority to suspend or terminate any account that breaches these terms or engages in deceptive or illegal activities.

Limitation of Liability: Our liability is confined to the amount paid for the services in question. We are not accountable for any indirect, incidental, or consequential damages.

At EMXAI GROUP LTD (referred to as “we,” “us,” or “our”), protecting your privacy is our utmost priority. This policy outlines:

• The types of information we collect
• How we utilize and safeguard your data
• Your rights concerning your personal information

We only gather essential information required to process payments via Stripe and to enhance our services. Your data is not shared with third parties except:

• When mandated by law
• With trusted service providers like Stripe who handle payments

You may request deletion or correction of your data by contacting us at legal@emxaigroup.com.

Data Retention Period: We store your personal data only as long as necessary to achieve the purposes described in this policy, unless a longer period is legally required.

Cookies & Tracking Technologies: We employ cookies and similar methods to improve user experience, monitor site traffic, and support marketing efforts. You can adjust your browser settings to manage or decline cookies.

International Data Transfers: In cases where data is sent outside the UK/EEA, we enforce proper safeguards to comply with applicable data protection laws.

Children’s Privacy: Our services are not designed for individuals under 18, and we do not intentionally collect data from minors.

Updates to this Policy: We reserve the right to revise this Privacy Policy at any time, and significant changes will be communicated by updating the “Last Updated” date or via email if you are subscribed to our mailing list.

We appreciate your confidence in recommending EMXAI GROUP LTD. This Referral Policy describes how our referral program functions:

• Eligibility: Participation requires that you maintain an active account.
• Referral Rewards: Any bonuses or rewards will be issued once the referred party completes a qualifying transaction or service usage.
• Limitations: Referral rewards cannot be merged with other promotions unless explicitly stated.
• Contact: For further details or inquiries about referrals, please reach out to support@emxaigroup.com.

Our operations adhere to the following standards and regulations:

• UK General Data Protection Regulation (UK GDPR)
• General Data Protection Regulation (EU GDPR), where applicable
• Payment Card Industry Data Security Standard (PCI-DSS)
• Stripe’s Connected Account Agreement

Observing these standards ensures the protection and confidentiality of your data throughout all processing stages.

All transactions are processed through Stripe’s PCI-DSS compliant system. We implement:

• 256-bit SSL encryption
• Tokenization for card details
• Regular security assessments

No sensitive payment information is stored on our servers.

User Responsibility: It is your responsibility to secure your account credentials. We deploy advanced fraud detection measures to prevent unauthorized access.

Refund requests are accepted within 30 days from the purchase date, subject to the conditions specified in our refund guidelines. For any refund-related queries, please contact our support team.

Eligibility Criteria: Refunds may be granted in cases such as cancellations or dissatisfaction with the service, provided that the specified terms are fulfilled.

Processing Time: Once approved, refunds will be processed within 5–7 business days. Note that certain services may be non-refundable as indicated at the time of purchase.

All content on this website—including text, graphics, logos, images, and other media—is the property of EMXAI GROUP LTD or its licensors. Unauthorized reproduction or use is strictly prohibited.

Trademarks: All trademarks featured on this site belong to EMXAI GROUP LTD or their respective proprietors.

Third-Party Content: Any third-party content present here remains the property of its original owners and is used in accordance with the applicable licenses.

Any disagreements arising from the use of our services shall be settled through binding arbitration under the laws of our jurisdiction. By utilizing our services, you agree to resolve disputes via this process.

Governing Law & Jurisdiction: Disputes will be subject to English law and resolved in London courts, unless eligible for small claims court proceedings.

We are committed to ensuring that our website is accessible to every user, in line with WCAG 2.1 standards. If you encounter any accessibility challenges, please contact us so that we may improve your experience.

Phone: +44 7380 375338
Email: info@emxaigroup.com
Address: Suite 8807 5 Brayford Square, London, United Kingdom, E1 0SG

Support Hours: Monday–Friday, 09.00 - 16.00 (GMT). For urgent matters, please call the above number.

Alternative Contact: In emergencies or for special inquiries, you may also email support@emxaigroup.com.

The policies presented on this page are for informational purposes only and might not cover every legal obligation specific to your circumstances. We strongly recommend that you consult a qualified legal professional to ensure full compliance with all relevant laws and regulations, including the particular requirements tied to our UK incorporation.